ERP stands for “enterprise resource planning.” ERP is a category of software designed to help businesses automate the key types of data, such as shipping/tracking, order, customer, item, and inventory are all linked to your independent systems. These can include everything from product planning and inventory management to accounting and human resources. An ERP is seen by many businesses as the system they run their business on.
ECommerce we can do Internet shopping, online stocking, bond transactions, download and sell software, documents, graphics, music, etc. and business-to-business (B2B) transactions. Implementation of ERP integration is must with an increase in expansion of business or fast moving business although it is costly but it worth for running your business ineffective and inefficient way to modify current system like to save you from manual entry , adjust your inventory or sales due to manual entry there may be chances of error or to putting your business at risk. ERP integration save your time, energy and becoming more efficient for Business.
ERP can easily integrate with a Product Information Management (PIM) system to provide your customers with a seamless e-commerce experience and essential for building a strong and profitable business.
Importance of ERP integration
- Minimizes labor-intensive manual processes
- Improves inventory control and knowledge
- Reduces the cost with by adding product data automating
- Instant and correct inventory updates to your online storefront
ERP integration helps in the following factor
- Order processing
- Sales and marketing
- Human resources
- Supply chain management
- Customer relationship management
- Business Intelligence
Here are 6 of the most common benefits of connecting your E-Commerce with your ERP software through integration.
Benefits of ERP Integration with an E-Commerce:
Reduce manual entry to save time and improve the accuracy of catalog data, including item descriptions, images.
Accurate and intuitive product classification is also extremely important in ensuring that consumers find what they are looking for fast. Product attributes that are relevant to product categories make it faster for your customer to find the product they are looking for in a large catalog. As a merchant, you want to have a single source of truth and in most cases, it is the ERP system which may feed data, not just to eCommerce but to other sales channels as well. To achieve this, product-related data like categories, product attributes, and digital assets are saved in the ERP system.
Having a robust integration that reads data feeds in real-time for new or updated products is extremely important in ensuring that all your channels have the same version of the truth.
Reduces Data Redundancy, Human Involvement, and Error
Through e-commerce integration with ERP system, orders placed on your website are automatically transferred to your ERP system in real-time without manual and error-prone duplicate data entry. It’s fast, consistent, and error-free.
Reduce your inventory cost by having updated sales information
All the information about web sales appears in your ERP system promptly. Based on these web transactions, ERP item inventory will also get updated. Thus, with up to date inventory and sales information, an ERP user can plan the purchase in a proper way, thus reducing inventory costs.
Better Customer Service
When you have up-to-the-minute product information, inventory availability in real-time, and order tracking information automatically updated in both your eCommerce and ERP systems, your sales and service staff will have the tools and information they need to provide a fantastic customer experience. And most of the time, satisfied customers keep coming back for more!
Automated Customer Updates
Beyond helping you keep track of information, ERP for retail business lets your customers stay up to date on the status of their orders. When you automate customer updates, you both keep the most anxious customers satisfied and free up your customer service team to handle real problems instead of answering order status questions. You can staff more precisely by reducing the unknown number of calls you may have to field.
Increases Internal Productivity
Integrated systems play a vital role in streamlining several business processes. This has helped lessen the involvement of human resource in the processes. The web sales orders are integrated to the ERP system in real-time, and this helps a back-office ERP user to track the order instantly and start with the further processing. Thus, integration reduces the order fulfillment cycle.